Refund Policy
Last Updated: 15 January 2025
At Andronicos Fitness, we are committed to providing valuable content and services to support your fitness journey. This Refund Policy outlines the terms and conditions for refunds and cancellations related to our services.
1. Free Services
1.1 Current Service Offering
All services currently provided by Andronicos Fitness are free of charge. These include:
- Access to all website content and blog articles
- Interactive fitness quizzes and assessments
- Workout guides and nutrition information
- Newsletter subscriptions
- Community engagement tools
As our services are provided free of charge, refund requests are not applicable to these offerings.
2. Future Paid Services
2.1 Planned Premium Services
Should we introduce paid services, products, or premium memberships in the future, this Refund Policy will be updated accordingly. Potential future offerings may include:
- Premium membership subscriptions
- Personalised coaching programmes
- Downloadable workout plans or nutrition guides
- Online courses or masterclasses
- One-on-one consultation services
2.2 Advance Notice
Before implementing any paid services, we will:
- Provide clear notice on our website
- Update this Refund Policy with specific terms
- Clearly display pricing and refund eligibility
- Notify registered users via email
3. General Refund Principles (For Future Paid Services)
When we introduce paid services, the following general principles will apply:
3.1 Digital Products and Content
| Product Type |
Refund Eligibility Period |
Conditions |
| Downloadable Workout Plans |
14 days from purchase |
Only if not downloaded or accessed |
| Online Courses |
14 days from purchase |
Only if less than 25% of content accessed |
| E-books and Guides |
14 days from purchase |
Only if not downloaded |
3.2 Subscription Services
For any future subscription-based services:
- Monthly Subscriptions: Cancel at any time; no refund for partial months
- Annual Subscriptions: 30-day money-back guarantee from initial purchase
- Cancellation: Takes effect at the end of the current billing period
- Pro-rata Refunds: Not typically offered except in exceptional circumstances
3.3 One-Time Coaching or Consultation Services
- Cancellation Notice: Must be provided at least 48 hours before scheduled appointment
- Full Refund: Available if cancellation notice is given 48+ hours in advance
- Partial Refund: 50% refund if cancelled 24-48 hours in advance
- No Refund: For cancellations made less than 24 hours before appointment
- Rescheduling: Permitted once at no charge with 48 hours notice
4. Non-Refundable Circumstances
Even when paid services are introduced, refunds will not be provided in the following circumstances:
- Change of mind after accessing or consuming digital content
- Dissatisfaction with results (as individual results vary)
- Failure to use or engage with purchased services
- Violation of our Terms and Conditions resulting in service termination
- Services consumed or completed as described
- Sale or promotional items (unless defective)
5. How to Request a Refund
5.1 Refund Request Process
If we introduce paid services and you believe you are eligible for a refund, please follow this process:
- Contact Us: Email [email protected] with "Refund Request" in the subject line
- Provide Information:
- Order or transaction number
- Date of purchase
- Service or product purchased
- Reason for refund request
- Supporting documentation (if applicable)
- Response Time: We will respond within 5 business days
- Review Period: Refund requests are reviewed within 7-10 business days
- Decision Notification: You will be notified of approval or denial
5.2 Refund Processing Timeline
If your refund is approved:
- Refunds are processed within 10 business days of approval
- Funds are returned to the original payment method
- Bank processing times may vary (3-5 additional business days)
- You will receive email confirmation when the refund is processed
6. Exceptions and Special Circumstances
6.1 Technical Issues
If you experience technical problems preventing access to purchased content or services:
- Contact our support team immediately
- We will work to resolve the issue within 48 hours
- Full refunds available if we cannot resolve technical problems within 7 days
6.2 Service Discontinuation
If we discontinue a paid service:
- Active subscribers receive pro-rata refunds for unused time
- Advance notice of at least 30 days provided
- Option to transfer to alternative services (where available)
6.3 Exceptional Circumstances
We may consider refunds outside standard policy for:
- Medical emergencies preventing service use
- Bereavement or family emergencies
- Significant life changes impacting ability to use services
These requests are evaluated individually and require supporting documentation.
7. Satisfaction Guarantee
When we introduce paid services, we are committed to your satisfaction. If you are not satisfied with a paid service for any reason within the eligible refund period, we will:
- Listen to your concerns and feedback
- Attempt to resolve issues or provide alternatives
- Process eligible refunds promptly and professionally
- Use feedback to improve our services
8. Disputes and Complaints
8.1 Internal Resolution
If you disagree with a refund decision:
- Request escalation by emailing [email protected] with "Refund Dispute" in the subject
- A senior team member will review your case within 7 business days
- You will receive a detailed explanation of the final decision
8.2 External Resolution
If you are not satisfied with our internal resolution, you may:
- Contact your payment provider to inquire about chargeback rights
- Seek assistance from UK consumer protection organizations
- Lodge a complaint with relevant regulatory bodies
9. Consumer Rights
Your Legal Rights
This Refund Policy does not affect your statutory rights under UK consumer protection laws, including:
- The Consumer Rights Act 2015
- The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
- Your right to cancel online purchases within 14 days (cooling-off period)
For digital content, your right to cancel may not apply once you have started downloading or streaming content after giving your express consent.
10. Changes to This Refund Policy
We may update this Refund Policy periodically, particularly when introducing new paid services. Changes will be:
- Posted on our website with an updated "Last Updated" date
- Notified to registered users via email for significant changes
- Applied to purchases made after the effective date of changes
We encourage you to review this policy periodically to stay informed of our refund practices.
11. Currency and Payment Methods
When paid services are introduced:
- All prices will be displayed in British Pounds (GBP)
- Accepted payment methods will be clearly listed
- Refunds will be issued in the same currency as the original purchase
- Exchange rate fluctuations are not grounds for additional refunds
12. Contact Information
13. Additional Information
13.1 Partial Services
For partially completed services, refunds will be calculated on a pro-rata basis reflecting the portion of service not delivered.
13.2 Fraudulent Refund Requests
We reserve the right to:
- Deny refund requests we reasonably believe to be fraudulent
- Suspend or terminate accounts associated with fraudulent activity
- Take appropriate legal action when necessary
13.3 Gift Purchases
For services purchased as gifts:
- Refunds are issued to the original purchaser
- The purchaser must request the refund
- Standard refund terms and timelines apply
This Refund Policy is designed to comply with UK consumer protection laws and Google Ads policies. We are committed to fair and transparent refund practices that protect both our business and our customers' interests.
As all current services are free, this policy primarily serves to establish principles for any future paid offerings and to clarify our commitment to customer satisfaction.